When will service be available at my address?
Initial Phase 1 service activations began this summer! We anticipate it will take approximately 24 months to complete the Phase 1 buildout. Call us at 678-821-6000, email us at firstname.lastname@example.org, or DM us on Facebook, @CrossbeamFiber, for a more accurate update for your specific area!
How do I find out if I am in Phase 1?When you register your address on this site, it will tell you if your address is in the Phase 1 service area.
My home is just outside of the Phase 1 service area boundary. When will I be able to get your internet service?We recognize there are homes and businesses with the same urgent need for better internet service that are located just outside of Phase 1 boundaries. Our planned Phase 2 and Phase 3 network routes are designed to extend service to areas of need that Phase 1 will not reach.
I am not a Carroll EMC member. Will I be able to get your internet service?
At this time, our focus is on Carroll EMC members. However, we recognize that there is still a need for internet service that extends past the Carroll EMC territory, and we are continuing to work with local municipalities and development authorities to secure additional funding so we can expand our network to these additional areas.
Are businesses eligible for service or is this only for homes?Yes! Businesses are eligible for service. All commercial customers will have access to SyncGlobal’s full business-class service offering. Check out SyncGlobal.net for more information.
By registering my address, am I signing up for service?No. Registering your address simply indicates your interest and allows us to keep you updated with new information as it becomes available. Also, by registering you will receive notification from us when it is time to sign up for services!
How do I sign up for service?We will be dividing the Phase 1 service area into smaller Activation Zones containing approximately 150 to 250 locations. As long as you’ve registered your information on this site, you will be contacted when your Activation Zone is open for sign-ups via email. You will be instructed to call us and start your activation process!
Do I have to commit to a service term?There are no term commitments!
Is Carroll EMC or SyncGlobal or Crossbeam the service provider?
SyncGlobal is the licensed service provider. Residential service will be provided under SyncGlobal’s residential brand, Crossbeam. Crossbeam is responsible for service implementation, billing, and all ongoing customer care and technical support.
Didn't you receive a grant? What all does it cover? Why is service not free?
This West Georgia rural broadband network would not be possible if not for Carroll EMC’s support and the ReConnect grant funding from the Rural Utility Service. While grant funding is critical to our Phase 1 deployment, this is still a costly endeavor. The grant award may only be used to fund certain construction- and equipment-related costs, and it does not cover any of Crossbeam’s operating expenses. The Phase 1 fiber buildout was budgeted as a $43 million construction project two years ago under pre-pandemic pricing. Our ReConnect grant award will fund approximately 28% of this original estimated project cost.
How much will service cost?Our service tiers and prices are all listed under the “Services” tab on this website.
Are there data cap overage charges?No! There are no data cap overage fees.
What do your service tiers include? Do I need to provide any equipment?AT NO ADDITIONAL CHARGE – All of our internet service tiers include a router, wireless access control, and a managed firewall with content filtering and parental controls. The only equipment you need to provide are the devices you want to connect to the internet such as computers, tablets, mobile devices, TVs, smart thermostats, etc.
How much internet do I need?You will want to select an internet tier that will support your household’s estimated peak simultaneous usage.
- Email – 1Mbps
- Music streaming – 1 to 3 Mbps
- Web browsing – 5 Mbps
- Social media – 10 to 12 Mbps
- Video Conferencing – 10 to 12 Mbps
- Standard definition video streaming – 5 to 8 Mbps
- High-definition video streaming – 10 to 15 Mbps
- 4K video streaming – 25 to 50 Mbps
- Online gaming – 25 to 50 Mbps
You will want to select an internet tier that will support your household’s estimated peak simultaneous usage.
How are you different than your competitors?We are a local company offering direct fiber-to-the-home internet service with firewalling and Wi-Fi included. Our residential service requires no term commitment and carries no data cap overage charges.
What can I expect from fiber-to-the-home internet? How is it any different/better?Fiber is the fastest, most reliable, and most scalable method of service delivery; fiber is the gold standard. As our local communities grow and your individual internet need grows, the fiber network we’re building today will support the ever-growing internet demands of tomorrow.
How can I get more updates?For more information and biweekly updates on #FiberMileFriday, feel free to check out our Facebook page, https://www.facebook.com/CrossbeamFiber/.
What if I am already registered, but I am not receiving any updates?
If you have registered and are not receiving any emails, be sure to check your spam/junk folder for anything from email@example.com or firstname.lastname@example.org.
I have a long driveway. Will I have to pay a line extension fee?
A line extension fee will apply for service drops that exceed Crossbeam’s standard service drop distance.
A service drop is defined as the fiber cable segment connecting the subscriber’s home to the mainline cable system. The service drop is measured from the nearest egress point on the mainline fiber cable to the cable termination point on the outside of a subscriber’s home. A standard service drop is defined as a service drop that does not exceed a preestablished distance, under which no line extension fee applies.
Crossbeam’s standard service drop distance is 800 feet. A line extension fee of $2 per foot will be applied to footage exceeding 800 feet.
Will I have to be home on the day of my service drop and for the in-home service installation?
You are not required to be home during service drop construction, which takes place outside your home. Prior to service drop scheduling, you will have an opportunity to share any concerns regarding property access, animals, or other property-related issues.
A customer service representative will contact you after your service drop is completed to schedule in-home service installation. We require an adult to be present during in-home installation. Additional details will be provided prior to service drop and in-home install scheduling.
Where do I go to pay my bill and/or submit a trouble ticket?
You can log-in to your eBill portal to see your monthly statements, pay your bill, and open a trouble ticket by copying and pasting the url shown below into your browser.
If you have further questions, please feel free to call our customer service or 24/7 tech support.